FAQ - General
The following is a compilation of general questions often asked by our users.
1. Where is CyberGate located?
CyberGate's Network Operations facilities and Corporate headquarters are located in Ft. Lauderdale, Florida at 3250 W. Commercial Blvd. Please refer to our Local Access Numbers for our coverage areas.
CyberGate's main computers run IBM's RISC System 6000 servers using AIX on a variety of platforms. Our Pops (Point of Presence) consist primarily of 3COM -US Robotics Total Control chassis supporting HiPer (Access) router cards.
POP stands for Point of Presence, or, alternately, Place of Presence. The POP location contains a pool of modems, terminal server and router, amongst other equipment which you dial into when calling CyberGate. Once you are connected to a POP, you are directly connected to, and a part of, the Internet.
* NOTE: POPs are sometimes referred to as local access numbers
CyberGate offers our analog dial-up customers up to 300 hrs of access per month. That's an average of 10 hours per day! Our Subscriber's Agreement states that CyberGate does not allow use of artificial means to keep a connection active. Our Acceptable usage policy requests that you log-on to our network when using our system and log off if you are not. Please be respectful to other users in your area.
Peak hours includes include weekends and Monday through Friday from 5 p.m. to 12 a.m.
If the user is on another system, try emailing "abuse" or "postmaster" at that domain. If the message is from someone at CyberGate, email email@example.com.
CyberGate offers a complete and up to date newsfeed however, if we are missing a group, you may request it by sending email to firstname.lastname@example.org.
High speed 56k digital modems require a digital signal to connect at speeds above 33.6 kbs. If the path from your computer routes you through a single analog switch, you will not reach our server with the required digital signal. The resulting connection will be no greater than 33.6 kbs. As local telephone companies replace older equipment, all analog switches will eventually be replaced. HINT: try adding *67, to the beginning of your access number - that is the command to block Caller Id and will force your outgoing call through a different primary switch. This may result in a different route that avoids analog switches.
Your 56k modem is doing its job but it's being held back by the quality of the phone lines on each connection. Noise on a phone line will affect the speed of your connection. If you are getting different connection speeds, it's because some lines are better than others ( the phone company routes your calls through the least busy switches on each connection). As far as a 56 kbs connection is concerned - federal law limits your connection speed to no greater than 53.3 kbs.
Disconnects can occur for a variety of reasons such as line noise, another extension being picked up or a problem with the local terminal server. If the disconnects continue, please call your local telephone company to have your line checked for noise. If there are no problems, call Technical Support to check your software settings.
At CyberGate we are constantly making upgrades to the system to increase accessibility and response time. This includes adding phone lines in all of our points of presence. We may have already made upgrades recently in your area. To see a list of current system upgrades, go to the Network Status page.
CyberGate does NOT SUPPORT ShotGun Technology, which is the ability to use 2 modems to connect to one account and theoretically increase your "bandwidth" during connection.
Sometimes that happens - it's a software issue with Microsoft and we don't know why. But, try this
Go to My Computer,
You should now be able to put a check in the Save Password box on your dialup connection.
(Remember, it will not save your password until the first time you actually connect to the server)
A) If Client for Microsoft Networks is listed as one of the installed network components, check the Identification tab to insure that Computer Name is your UserID, if not - insert it and reboot, following the instructions above (numbers 13-16)
B) If your CyberGate user name is shown under Computer Name, return to the Components window, highlight Client for Microsoft Networks - click on Remove, click on Ok and reboot your computer. Follow the instructions above to reinstall Client for Microsoft Networks. (numbers 1-16)
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