This page is intended as a general guide to help determine if your modem is V.90 compatible.  The information found on this page may not apply to all models of the specific modems listed below.  Please choose a modem type from the list below.  If your modem type is not on this list it is because we do not currently have any additional information relating to your V.90 upgrades. Please check this page periodically to see if we have added information about your modem type.  To see our 56-K Flex upgrade page, please click here.

Boca Research             Compaq                HP Pavilion
LT Winmodem               Packard Bell         Supra
USR Winmodem           Zoom

Boca Research

   To verify your Boca modem is V.90 capable, please do the following.

1.
Click Start > Settings > Control Panel.   Double click Modems.

2.
Click the Diagnostics tab at the top of the window. Highlight the Com Port your modem is using, and click More Info.

A window similar to the one below should open.

Please scroll through this window to find V.90. If you don't see V.90, your modem is either not capable of V.90, or you need a flash ROM upgrade. If you see V.90, your modem is V.90 capable, however, you may still require new modem code.

Boca Research also offers a utility that will automatically check to see what type of modem you have, and check for newer code. Please click here to connect to Boca Research's V.90 upgrade wizard. Please follow all instructions carefully.

Compaq modems

   Compaq modems that support 56-K Flex are either Rockwell HCF modems, or Lucent LT Winmodems.  The following information is for the Compaq 56k DF modem only!  If you have the Compaq HCF modem you will need to get additional upgrade information from Compaq, or you can get additional information here. If you have the DF model, you should be able to follow the instructions in the LT Winmodem section for a successful upgrade to V.90.

Please note:  If your internal Compaq modem supports voice you must take the following additional steps:

1. Follow the instructions for upgrading the LT Winmodem. When you have completed the LT Winmodem upgrade, return here and go to step 2.

2. Click Start > Find > Files or Folders. In the named box, type serwave.vxd. In the Look in box, be sure it is on My Computer. Click Find Now. Please write down the full location of this file.

3. Click Start > Settings > Control Panel.   Double click Add new hardware.   Let the computer search for new hardware.

4. Windows should find a device named "Voice for modems", or a similar name. Click Next.

5. You should see a list of manufacturers on the left, and products on the right. Click Have Disk.

6. In the location box, point at the location where you found the serwave.vxd file on your hard drive. Click OK. You should be prompted to restart.

HP Pavilion PC

   This modem is also a variation of the LT Winmodem. The latest LT Winmodem code, which Hewlett Packard has available for download, is 5.48. In general, it's best to use the newest code available for your modem, however, a driver 5.18 or newer should work. If you choose to use the generic Lucent driver, please follow all instructions for upgrading an LT Winmodem.

If you wish to use the HP 5.48 driver, please download this driver from Hewlett Packard. Once you have downloaded the lucnt548.exe file, double click on it and follow all instructions on the screen.

LT Winmodem

   This modem needs a driver file of version 5.18 or higher. It's best to try to get the driver from your computer or modem manufacturer. If you can't find the appropriate driver from the manufacturer, you can follow the instructions below to use the newest Lucent driver.  Note - the Lucent driver should work fine for connections, however, if your PC manufacturer has added additional non-standard features for your LT Winmodem such as distinctive ring, or caller ID, these features may not work correctly using the generic Lucent driver.

If you wish to use the Lucent driver, please download the Lucent driver file modem549.exe. Once this file is downloaded, double click on it, and follow all instructions on your screen.

Packard Bell

   Packard Bell provides 2 different utilities for upgrading a Packard Bell modem. You must know if you have a Packard Bell X2/V.90 modem, or if you have a GVC 56k modem. Both utilities can be downloaded from Packard Bell. Please follow all instructions carefully!

Diamond Supra

   Diamond Supra modems do not tell you if the modem is V.90 capable using standard ATI commands. To see if your Supra modem is using the latest code, please follow the instructions below.

1.
Click Start > Settings > Control Panel.   Double click Modems.

2.
Click the Diagnostics tab at the top of the window. Highlight the COM port your modem is using, and click More Info.

A window similar to the one below should open.

Unlike most modems, the Supra modem will not show if it's V.90 capable.   You may need to contact Diamond for information about a flash upgrade or to see if your modem is V.90 capable. Click here for Diamond Modems upgrade information.

US Robotics Winmodem

   The US Robotics Winmodem is NOT related to Lucent's LT Winmodem. This modem must be upgraded by using a utility called "modem upgrade wizard" The modem upgrade wizard can be used by any number of USR modems.

Modems supported by USR modem upgrade wizard:

• Winmodem 28.8 / 33.6
• Winmodem 56k X2 / V.90
• Sportster 28.8 / 33.6
• Sportster 56k X2 / V.90

This utility can be downloaded from 3com. Once this program is downloaded, double click on the program. It will self install and run. This program will look for your modem and ask you to connect to US Robotics for modem driver check. If new code is available for your modem it will be downloaded automatically. Please follow all instructions on the screen carefully.

Zoom

   To verify that your Zoom modem is V.90 capable and is using the latest code, please follow the instructions below.

1.
Click Start > Settings > Control panel.   Double click Modems.

2.
Click the Diagnostics tab at the top of the window.   Highlight the Com Port your modem is using, and click More Info.

A window similar to the one below should open.

Scroll through this window for confirmation that your modem is V.90. If your modem is V.90 capable and you are still having problems connecting, you may require new a flash code. This is available on Zoom's web site at www.Zoomtel.com Please follow all instructions on the screen carefully!